Thomson ST2030 SIP hardphone

3.2.16. Thomson ST2030 SIP hardphone

1. Introduction

Thomson ST2030 IP Phone is a hardphone, which uses the Session Initiation Protocol (SIP) protocol.

From the phone appearance and the functions we could conclude that it is directed to the business class users.

Features

- 128*64 full graphic display
- Connectivity: Integrated two port 10/100 Ethernet switch
- Phone services:

- Multiline, Call Forward, Call Transfer, Call Hold, Call Waiting, Redial
- Handsfree
- Alert (missed calls, Message Waiting Indicator)
- 10 Multi-Lines backlighted/ Supervision backlighted keys (MGCP)
- Phonebook (100 entries)
- Caller ID display
- Automatic Callback

- Audio Extension connection: Integrated headset RJ9 Port
- 3 ways conferencing
- Extension Module (28 additional backlighted keys)
- Polyphonic rings
- Multiple power options: power over Ethernet 802.3af and external power supply adapter
- VoIP Standard: SIP V2 (RFC 3261) or MGCP
- Voice compression standards: G.711, G.723, G.729ab
- IP addressing: Static or Dynamic IP configuration (integrated DHCP client)
- Quality of Service: ToS Diffserv, 802.1p/Q, VAD, CNG, Packet Loss Compensation, Adaptive Jitter Buffer
- Web browser interface for configuration and firmware upgrade (admin & user mode)
- SNMP
- Automatic Provisioning System (DHCP, TFTP/HTTP)
- 5 Languages
- 2 RJ45 Ethernet Switch
- Power over Ethernet 802.3af standard
- Navigation keys
- 3 soft keys
- Headset Support

Phone Set Function Support

- Redial
- Speed Dial (10 direct memories)
- Multiple call operation
- Alert (missed calls, message Waiting) Indicator
- Mute
- Hold
- Transfer
- Forward
- On-Hook dialing
- Handsfree
- Call Log (30 entries; incoming/outgoing calls)
- Address book (100 indirect memories)
- 16 Polyphonic rings
- Caller ID Display
- Do Not Disturb
- Volume Control (speaker, handset, headset & ringer)
- Date & time display (idle state)
- Call Duration Timer
- Dial from call log

Key Pad

- 30 keys
- 3 soft keys, Volume Up & down, Menu and Cancel keys
- 10 backlighted programmable keys
- 2 fixed function keys (redial, phonebook)
- 3 fixed backlighted function keys (mute handsfree, headset)

LED Indicator

- Bicolor LED Indicator (Voice mail, Alert, …)

Interfaces

2 RJ-45 auto-sensing 10/100Mbps (one for PC and one for LAN)

Technical Specifications - VoIP Protocol Support

- SIP (RFC 3261)
- MGCP

Audio Codecs

- G.711 µ-law/A-law
- G.723.1
- G.729ab

Internet Support

- IP (RFC0791), TCP (RFC0793), UDP (RFC0768), ARP (RFC0826) protocols
- DHCP client (RFC2131)
- SDP
- TFTP
- HTTP
- DNS
- NTP
- SNMP

Embedded switch VLAN Support

- VLAN segregation (Data VLAN for PC and voice VLAN for the phone)
- Security and quality increased

Ethernet

- IEEE 802.3 10BASE-T Ethernet
- IEEE 802.3u 100BASE-TX Fast Ethernet

Quality of Service

- ToS Diffserv, 802.1p/Q
- VAD, CNG, Packet Loss Compensation, Adaptive Jitter Buffer

Dial Tone Signal Generation

- DTMF (Out of Band and in Band)
- RFC 2833

Configuration

- IP Address Assignment
- DHCP client or fixed

Configuration Support

- Keypad & LCD
- Web browser management with 2 Levels (User and Admin)
- TFTP/HTTP server download
- Local & remote warm reboot
- Configuration protected by password

Physical & Environmental Mounting

- Footstand

Power Input

- DC 48V

- 100V/60Hz to 220V/50Hz full range autoswitching)
- Power over Ethernet (802.3af)

Operating Temperature

- From 0° to 50° C (32° / 104° F)

Storage Temperature

From -5° to 80° C (-40° / 158° F)

Humidity

- Up to 95% non-condensing

The device is delivered with AC adapter and no additional license fee is needed.

In this tutorial we are going to show you how to set up your phone to work with the open-source Asterisk PBX.

2. Prerequisites

1) You need a working Asterisk PBX with made users and extensions.

2) On the back of the phone there are three RJ-45 ports. They are labeled as PC, LAN and EXT.

Put the Ethernet cable from your network in the port labeled LAN.
Use another UTP cable to connect your computer with the phone. Put this cable in the RJ-45 jack labeled PC.

The EXT port is for an additional hardware extension with speed-dial numbers

3) Plug the cord of the Handset in the RJ-11 port placed on the left side of the phone device (the one marked with a handset) or if you want to use a headset the plug it in the RJ-11 port marked with a headset.

4) Plug the power cord in the phone.

3. Configurations on the Thomson ST2030 IP PHONE

There are two possible ways to configure your Thomson ST2030 IP Phone. The first one is through the telephone itself and the second way is to use the Web interface.

Also there are two levels of access - user and administrator independent of the used configuration way (from the Web Interface or the telephone device).

Lets take a look at the configurations through the phone device.

The phone has 3 soft buttons which are used to perform different operations.

In order to make changes press the big OK button or the menu button you will see three possible choices - user, admin and options.

The user section does not require password. Through this section you could perform the following operations:

- Personalize your phone. You could change the displayed name. You could change the ring tone. You could adjust your Date and Time. You could change the language and you could turn on/off the keypad tones.
- Set an alarm clock
- Adjust the contrast
- Change the PIN code. By default it is set to 0000
- Set two shortcut keys
- Set numbers to the 10 Quick Dial keys
- Retrieve information about the Firmware version, Hardware version, IP Address, MAC address, Gateway and Subnet mask

The option section allows you perform the following operations:

- You could turn on/off the DialSubscribe, CallBlocking, CallForwarding, AnonymBlock, AutoAnswer, AutoReject, AutoStop, AutoTurnOffSPK, NumberDisplay, DoNotDisturb and PhoneLock
- You could reboot the device

The administrator section requires password. By default it is 784518. Through this section you could perform the following operations:

- Change the Network configuration - You could change the Network mode: Fixed-IP, DHCP or PPPoE. You could change the IP address, the gateway, the subnet mask, primary DNS and secondary DNS.
- PPPoE - if you choose the PPPoE network mode, then here you could set the username and password for the connection of this type.
- NTP set up - set the IP address of your NTP server and the timezone.
- SIP configurations - You are allowed to make up to four different profiles. However, only one profile could be active at a particular moment.
For each profile you could change:

- The profile name
- Name
- Proxy server
- Registrar Server
- Registrar ID
- Registrar Password
- DisplayName
- Telephone Number
- BP Server (I guess this is backup Proxy Server)
- BR Server (I guess this is backup Registrar Server)

- Emergency DialPlan - here you could set the numbers for emergency cases
- Reset to Factory Default Settings

Configurations through the Web Interface

As a user no password is required and of course the your rights are limited.

As a user you will be allowed to turn on/off the Call Waiting, Call Parking, Privacy Call and Anonymous Reject.

Also you could configure the Quick Dialing, Call Forwarding, Call Blocking, Different Timeouts like Dial-out, Automatic turn off speaker, Automatic call reject, Automatic Answer and Stop Placing call, if the called party does not answer.

The user rights include the adding of phonebook entries, ping testing, phone lock, changing the username and password used for the user access mode and restarting.

The administrator has full access and rights. However, to enter as administrator is not as easy as you think.

I do not know whether this is a bug or it is made on purpose, but in order to actually log in as administrator you have to do the following:

1) Log in through the Web Interface either as user or administrator. You will notice that you have only user rights.
2) Restart the phone device, while you are still logged in
3) You will notice that as soon as the device boots up new functions will appear on the web page as well as prompt for username and password
4) The default username and passwords are administrator and 784518
5) Now you could start making changes

4. Asterisk PBX configuration

1) sip.conf

We need to create one user in the sip.conf file. This is because the phone is using the SIP protocol, for a connection with the Asterisk PBX.

So, we have created the user user1. This one will be used with our Thomson ST2030 IP Phone.

Type=friend means that the user could make and receive calls. Host=dynamic means that the IP is not static but dynamic through a DHCP server. Disallow=all - means that the line will not support any codecs. However, below this option we have allow=ulaw, allow=alaw and allow=gsm. This means that the line will support these three codecs - ulaw, alaw and gsm. It is important to write the options exactly in this order. First you write the disallow=all option and then the allow options. Otherwise, if you write the disallow option after the allow options, no codecs will be supported by the line. Context=test - this shows that the user is working with the extensions in this context of the configuration file extensions.conf.

2) extensions.conf

Now, lets take a look at the extensions.conf file.

On the picture above you can see our extensions.conf file.

We will create our extensions in the [test] context of the extensions.conf file.

We have to numbers - number 100, where the thomson telephone could be reached and number 200 where our idefisk softphone could be reached.

For each number we have 3 extensions. The first one contains the Answer application, which job is to answer the channel.

The second extensions contains the Dial application. As argument in its brackets we have SIP/thomson or IAX2/idefisk. IAX2 or SIP are the channels, which will be used to connect a define telephone. thomson or idefisk are the users, defined in the iax.conf file or sip.conf file (depending on the used channel). The phones are using this users to register on the Asterisk Server.

The third extension contains the Hangup application. It is used to hang up the channel when the conversation is over.

For more information about how to make the configurations in the Asterisk's configuration files please read our tutorial about the Configuring IP Phones for use with Asterisk

5. How to configure your Thomson ST2030 to work with Asterisk

1) Through the telephone device

Press either the OK or the menu button.
Press the middle softkey to enter the administrator section. When you see the password prompt - type 784518 which is the default administrator password. In order to be able to type digits you have to change the keyboard mode. You could do this through the right softkey.

Go to the Networking section and set your IP address, subnet mask, default gateway and DNS server IP address.

Once you are ready go back to the main administrator section and find the SIP Configuration menu.

From this menu choose a desired profile. For example: Profile 1
Now you have to make the profile configurations.
First you could change the name of the profile. Then you could set the Name, which you would like to be displayed on the phone screen. The next options are for Proxy Server and Registrar Server. Here you have to type the IP address of your Asterisk PBX. In our case it is 10.3.3.34. In your case could be different.

Next are Registrar ID and Registrar Password. In our case we will set both to thomson, because these are the username and secret configured in our sip.conf file. They will be used by the phone device to register on our Asterisk.

There is one option which is labeled as TelNbr - this one has to be configured with the username. In our case it is thomson and we have configured it with this word, otherwise the phone won't register to the Asterisk server successfully.

Once this is done your Thomson ST2030 is ready to be used. In our example we will test it by dialing number 200, which as you could see in our extensions.conf file, is used to Dial our Idefisk Softphone.

Below, you could see the steps described above in a tree structure:

1. OK or menu button

1.1. Administrator section (type 784518)

1.1.1. Networking

- Mode
- IP Address
- Gtway
- Mask
- PriDNS

1.1.2. SIP Configuration

1.1.2.1. Profile 1

- ID
- Name
- PxySrv
- RegSrv
- RegID
- RegPwd
- TelNbr

1.2. Option

- Reboot (OK)

2) Through the Web Interface

In order to actually log in as administrator you have to do the following:

Choose Setup from the horizontal menu. Then, from the right menu choose Network Setup. This is the section where you could make the network configurations.

You could set the type - Static, DHCP, PPPoE
If static - then you could set the exact IP address, subnet mask and Default Gateway.

Also you could configure your Primary and Secondary DNS Server IP addresses.

The Setup section is also the place where you could change and edit the desired profile for a SIP Configuration.

Just click on the Basic Setup from the right menu of the Setup section, and you will be allowed to choose between four profiles. Against each profile you could see an Edit button.

Press it and you will see a new screen, where you have to make your configurations

The Basic Setup section is divided into four parts: Profile Name, Primary SIP Server, Backup SIP Server and User Accounts.

The Profile Name section allows you to change the profile name

The Primary SIP Server section is where you have to configure the IP address, the port of your Asterisk Server. Also you could set the registration timer and a preferable ring tone.
In our case we have set IP address 10.3.3.34 for both Proxy and registrar servers. In your case the IP addresses could be different. We left the other setting by default.

The Backup SIP Server allows you to adjust the same things, but for your backup Asterisk.

The User Accounts section is the place, where you have to set your phone number, phone name and the Authentication ID and Password.

The Authentication ID and Password has to be the same as the ones set in the sip.conf file. In our case, both are set as thomson. In your case they could be different.

NOTE:There is a tricky moment here - as a phone number you have to set the same thing as the username. In other word, our username is thomson and that is why we have set the phone number to thomson. Otherwise the phone you will not be able to register on the Asterisk Server. At least in our case that was a problem.

Once you made these configurations you have to choose the desired profile.

Then there is one more step - you have to save and reboot the device. For the purpose you have to choose Utility form the horizontal menu and then Save & Restart from the right menu.

Now you are ready to use your Thomson ST2030 IP Phone with your Asterisk Server.

In our case we will test it by dialing the number 200, which will connect us to our Idefisk softphone

Below, you could see the steps described above in a tree structure:

1. Setup

1.1. Network Setup

- Type
- Static Settings
- DNS Settings

1.2. Basic Setup

1.2.1. Profile 1 (Edit button)

- Profile name
- Service Domain (Primary SIP Server)
- Registrar Server Address (Primary SIP Server)
- Proxy Server Address (Primary SIP Server)
- Sip Local Port (Primary SIP Server)
- Registration Timer (Primary SIP Server)
- Ring Tone (Primary SIP Server)
- Service Domain (Backup SIP Server)
- Registrar Server Address (Backup SIP Server)
- Proxy Server Address (Backup SIP Server)
- Sip Local Port (Backup SIP Server)
- Registration Timer (Backup SIP Server)
- Phone Number (User Accounts)
- Phone Name (User Accounts)
- Authentication ID (User Accounts)
- Password (User Accounts)

1.3. Utility

- Save & Restart (Restart)

Screenshot from the Asterisk CLI

6. Additional information

In order to restore the factory settings of the phone, please do the following:

1) Through the Web Interface

Go to the Utility section (logged in as administrator) from the horizontal menu and then from the left menu choose Restore Defaults. You will be allowed to confirm.

2) Through the Phone Device
Press the OK or the menu button. Go to the administrator section (password 784518). Then go to the Reset Default option and press OK.

All of the phone system settings will be restored

7. Uploaded Files

sip.conf
extensions.conf

8. Reference

The official web page of the manufacture of the Thomson ST2030 IP Phone

User Comments

Darryl (darryl dot brambilla at eit dot ca)
03 April 2008 16:10:13
DO NOT BUY THE ST2030 PHONE!!! IT'S CRAP!!!!

We purchased 13 phones, 2 of which have gone defective after only 2 months. The problem is the LAN network jack on the phone stops working. You cannot obtain a DHCP address or manually program a fixed IP into the phone to get it working.

We have used multiple firmwares on our phones to try and resolve issues but this cannot be fixed and must be sent back to the manufacturer for repair.

These phones are cheap in price but not worth the hassle. You would be better off with a Snom or Grandstream for around the same price. The Grandstream GXP-2000 works well with the latest firmware and is also a true multi-line phone.

shanavastks (shanavastks at gmail dot com)
12 March 2008 06:52:46
Hi Friends

I have have one thomson phone, I want to know two things

How many phone entry can have a thomson phone book ?

Can i upload phone book entry through TFTP ?

how ?

just send me all detail , it is very urgent .

if you can please send the phone book ini or text file formate all so ?

serena (sabatsere at hotmail dot com)
07 January 2008 14:32:14
Hi!
I'm trying to test my platform where the IPPhone is not registered, as required for the test, but I found a lots of problems to let the phone work well, in fact it is not possible to make or receive calls.
Do you know if the Thomson ST2030 can work well if it is not registered at a Registrar?

Thanks in advance from Italy!

william (whuibonhoa at yahoo dot com)
19 December 2007 17:57:36
Hi, I need to reset a password from my ST2020, and following the admin manual, I need a software named TOOLS for THOMSON ST2020. Could you please kindly inform where can I find this utility ? sincerely.

ali (alqammaz2001 at yahoo dot co dot uk)
01 December 2007 15:55:23
How I can restore to factory setting thomson CE 21815GE3-A please

meff (meff at rocks dot pl)
14 September 2007 11:50:42
how do you change the MIC gain in this phone? i have to scream into handset to be heard on the other side...

anton (shulenin_anton at mail dot ru)
13 July 2007 12:36:44
hello!
can you give advice, how can be multiline configured via web-interface?

IndependentOpinion (kishor dot kelkar at thomson dot net)
17 April 2007 05:03:42
There is a latest Firmware 1.53 for ST2030S.When you upgrade the Firmware, Web GUI warns you that you should also load Telephone Config File which goes with this Firmware. After this file is loaded, restart the phone and Go to Utility Menu and execute Reset to Defaults command. After this whatever user specific configuration you want to make, do it and Phone should work fine. Previous versions did have some problems, but this is the best version which I have tested with excellent results. This is the best value for Money phone if you see the simplicity of programming both via Web GUI and LCD & Keypad MMI.

Fernando (fernando dot maule at gmail dot com)
05 January 2007 17:56:58
To enter the administration mode, you just have to open your browser and point it to http://ip-of-the-phone/admin.html

No need to restart or strange things

thanks to my collegue for the tip

demetri (grmanus_2206 at hotmail dot com)
02 January 2007 19:30:06
i want to activate see an snmp's information so how can i do it

Tom Chan (toma at flucgen dot com)
08 December 2006 14:51:29
Great stuff- We were also able to find this phone in the US @ http://www.digiumcards.com

Alípio Marques (alipiomarques at hotmail dot com)
02 October 2006 04:52:59
It is possible to put the phone dial automatically by vb programming?
What are the compatible phones? Thanks, Regards

lestat215 (lestat215 at hotmail dot com)
27 September 2006 15:54:23
I have been using the phone for a while now and BLF works just fine after Asterisk BLF patch and firmware 1.47. BTW, I don't know if you know but this phone is available at www.trixnetworks.com, they seem to be the only ones that carry these phones in the states.

Kurt (congoexpat at ananzi dot co dot za)
14 September 2006 17:34:20
Hello there have a problem with a Thomson ST2030 it won't connect, any help would be greatly appreciated. I have upgraded the firmware to 1.47 but there is still a fault in the log about not being able to find files

Sylvain Boily (sboily at proformatique dot com)
14 August 2006 01:38:07
Yes working with the firmware 1.47.
The lastest is 1.48-beta.
http://www.thomsontelecompartner.com/en/products/viewabusinesssolution.php?id=87

Jay (dayanthaj at bigblue dot net dot au)
06 July 2006 12:45:26
To access the admin page, you can enter the IP address of the phone followed by /admin.html Ex: 10.0.0.6/admin.html. Then enter administrator as teh username and 784518 as the password.
This is much easier than rebooting the phone as described in this page.

Also the power supply of the phone is not 48V DC, it is 9V DC.

Julien Nury (julien at nury dot fr)
15 June 2006 14:34:09
When upgrading to 1.42 you have to update the phone configuration : on the Web GUI, in the Utility tab, choose the "Telephone Configure" option, an then, upload the TelConf2030SEG_060310.txt file you found in the upgrade package. It will solve the voice level and other codec configuration problems.

Ebse (ebse dot goose at web dot de)
03 June 2006 10:53:57
Hi Ronald,
what do you mean with phone-template. I don't find such a cionfiguration in the phone.
Thnaks in advance
ebse

Matt (mathias dot wolff at groupe-comtep dot com)
02 June 2006 22:56:57
Hello,

Is BLF functionnality work in 1.42 release ?

Ronald Voermans (r dot voermans at global-e dot nl)
10 May 2006 22:11:35
When upgrading to version 1.42 you also have to upgrade the phone-template. That way, the gain-settings are corrected, and you should have no issues with the audio-level!

phondev (simon01 at develon dot it)
09 May 2006 14:38:56
I've the same problem of matrix:
st2030 firmware 1.42 or 1.41 caller audio level very, very low (even calling other sip phone (GXP-2000)).
I've also tryed to change the handset using a st2020 one but audio level did not change.
Where can I download 1.33 firmware ?
Any one could solve this problem with 1.42 firmware ?

matrix (f dot marcucci at pentatel dot it)
05 May 2006 22:50:00
I installed st2030 with firmware 1.42 on asterisk 1.2.7.1.
I have one big problem, audio out is too low. With the firmware 1.33f nothing problem.

Any idea?

Jac (j dot kersing at the-box dot com)
21 April 2006 20:25:38
For web based admin access in firmware 1.42:
browse to: http://<ip of phone>/admin.html
User: administrator
Password: 784518

The login->reset sequence listed above does not seem to work anymore.

stoffell (stoffell at gmail dot com)
05 April 2006 16:44:10
when you have problems configuring try this site, or join #asterisk on irc. works perfect with asterisk!

kvm (alan dot robertson at current dot demon dot co dot uk)
05 April 2006 15:45:27
Same for me as well, I have been trying for days to get this phone to work with A@H. I am on V1.42 of the FW, which gives different menu
options. I get same messages in SIP debug. Can anyone help with A@H
config.

Enric (earago at gmail dot com)
05 April 2006 13:37:06
Really usefull sip phone device, multiple configuration, and you can hear the voice really nice... and no so expensive...

nice!

Enric

wichaya sropas (shincorp at hotmail dot com)
04 April 2006 11:33:45
MY THOMSON PHONE is not working with asterisk
I have debug result is below.
Would you help me please.
Phone status alway OUT OF SERVICE
Asterisk panel show that phone already connect
call out via asterisk panel result at call history about
destination number is -1 and s.
Disposition is FAILED.

Using latest REGISTER request as basis request
Sending to 10.15.33.55 : 5060 (non-NAT)
Transmitting (no NAT) to 10.15.33.55:5060:
SIP/2.0 404 Not found
Via: SIP/2.0/UDP 10.15.33.55:5060;branch=z9hG4bK9852037570870324825;received=10.15.33.55
From: <sip:10001@10.15.33.49;user=phone>;tag=c0a80101-1dc895
To: <sip:10001@10.15.33.49;user=phone>;tag=as59f995f5
Call-ID: f0f3dd6-c0a80101-1-134@10.15.33.55
CSeq: 616 REGISTER
User-Agent: Asterisk PBX
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Contact: <sip:10001@10.15.33.49>
Content-Length: 0

---
Scheduling destruction of call 'f0f3dd6-c0a80101-1-134@10.15.33.55' in 15000 ms
Destroying call '10383805-c0a80101-1-148@10.15.33.56'

stoffell (stoffell at gmail dot com)
16 March 2006 21:24:52
As of firmware v1.40 the MWI works!
Alcatel staff told me the BLF functionality should work in the next public firmware. (should arrive soon now!)

Ziss (zziiss at gmail dot com)
13 March 2006 19:25:21
This phone also supports an advanced provisonning system based on DHCP options and TFTP (or HTTP) server.

Fabio (fabio at interac dot it)
07 March 2006 15:07:19
Is status line led indicator supported? I cannot subscribe this telephone to notify...

stoffell (stoffell at gmail dot com)
06 February 2006 20:03:54
I'm wondering if the more advanced features also work like they should? (shortcut keys/supervisor keys, like the BLF on the grandstream GXP-2000)
cheers

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